We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order. No questions asked, and no need to return anything.
This policy is only applicable for first time coffee purchases and excludes equipment, accessories, apparel, and all non-coffee products.
If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Return Policy for Non-Coffee Products
We will not grant a refund, credit your account, or replace a printed product unless:
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the product is the wrong item, size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph, a brief explanation of the problem, and proof of your purchase (order receipt) to email@example.com within 48 hours of receiving your item.
For clarification, we will not grant a refund, credit your account, or replace a printed product solely because
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
To be eligible for a return, your item must be defective or unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted: (if applicable)
- Any item not in its original condition, is damaged for reasons not due to our error, such as weather, shipping, or acts of God.
- Any item that is returned more than 30 days after delivery
- Proof of purchase cannot be verified
- Item has been washed or used
- Item extensively worn, smells of cologne or perfume, dirty
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. The cost of shipping that was originally paid to ship your items will not be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or you can visit our contact us page.
Exchanges (if applicable)
Please email email@example.com to request our return address to ship your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualified for free shipping. The costs of shipping will always be deducted from your refund.
Exchanges for international customers are not offered at this time due to the costs of shipping internationally.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.