Frequently Asked Questions (FAQs)
1) How much does shipping cost?
All orders automatically receive FREE SHIPPING in the United States!
Orders outside the USA are subject to USPS international rates.
2) How long does it take to receive an order?**COVID-19 NOTICE**
Normally, it would take 3-5 business days to ship your order to you. However, with COVID-19 regulations placed upon our roasting centers and warehouses, it's now taking between 7-14 business days for our patriotic customers to receive their orders.
All our coffee is freshly roasted to order, guaranteeing you the freshest tasting coffee available on the internet! We pride ourselves in roasting, bagging, and shipping your individual order as quickly as possible, without sacrificing any of our award-winning quality.
We do not have giant warehouses and distribution centers with thousands of bags of roasted coffee sitting on the shelves. Every single order of whole bean, ground, or K cup coffee is roasted and bagged after you place your order.
We take every order with the utmost importance and are working around the clock to get each order out as fast as possible. We have tripled machinery and the size of our staff since the virus came into the world. We thank you for ANY patience you're willing to give us during this time.
We will update this section when our shipping times go back to normal.
3) What is the status of my order?
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" icon at the top right corner of every page of our website (It looks like a black circle with the outline of a person inside of it). You can also find the "My Account" link in the footer section at the bottom of every page on our website.
From there, you will be able to view information about your order. Please keep in mind, our coffee is roasted after you place your order to guarantee maximum freshness and flavor. COVID-19 regulations, the ongoing supply chain crisis, and the labor shortage crisis have also slowed down our shipping times. We appreciate your patience while you wait to receive your order!
You can also CLICK HERE to go to your account page.
If you did not create an account during your checkout process, you can easily create one on the "My Account" page. Simply click the "Create Account" link, then enter the same first name, last name, and e-mail address you used when you checked out, and create a password.
4) How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you. Once your order has been shipped, you can track it with the link sent in the email.
Due to major supply chain issues and shipping problems plaguing America, we use a variety of shipping providers, including USPS, UPS, and FedEx to ensure we have a variety of options to deliver your order in a timely manner.
We have several facilities across the United States, so you may receive multiple packages with separate tracking numbers for one order, depending on what items you ordered.
All ground coffee and whole bean coffee orders are roasted and shipped from our roasting facility in Temecula, California. Our K Cups are roasted, packaged, and shipped out of our facility in Orland Park, Illinois.